Technical Help Guide – Resolve a Technical Issue

If you experience a technical issue in PocketLab, follow these steps before contacting support:

1. Restart the app
   Close PocketLab completely, then reopen it to check if the issue persists.

2. Check your Internet connection
   Make sure your device has a stable connection (Wi-Fi or mobile data).

3. Update the app
   Ensure you’re using the latest version of PocketLab. Updates often fix technical issues.

4. Restart your device
   If the problem continues, try restarting your phone or tablet. This can sometimes fix background process conflicts.

5. Contact our technical support team
   If none of the above steps solve your issue, you can contact our team directly from the app or via the following methods:

   From the app:

   1. Open the Help tab (bottom right of the menu).

   2. Click the blue button “Open a support ticket.”

   Or:
   📧 Email us at [e-mail]
   📞 Call us at [phone]

Please specify the type of issue you’re experiencing (e.g., blocked analysis, slow performance, error message) to help us resolve it faster.